1. Standard Support Services

VisionSolutions propose a comprehensive suite of services that brings professional communications expertise to your information management processes,Activities covered under standard support services

  • Professional Installation of H/W & Components
  • Professional Network configuration (L2-L4)
  • Network Documentation
  • System configuration backup/restore
  • Remote assistance & troubleshooting
  • 12 On-Site Support Visits

2. Extended Support Services

Our Extended Support services bring sActivities covered under extended support services include all standard services above plus:

  • Spare parts for structured cabling system
  • Disaster Recovery Protocol (DRP) documentation
  • Additional 12 On-Site Support Services (Total of 24 Visits per year)

3. Complete Support Services

As the name suggests, Complete is a comprehensive, full-fledged service offerings that brings you the following benefits in addition to our standard support services:

  • Next Business Day Advanced Hardware Replacement
  • 24x7 International Technical support by phone
  • Free Software upgrades
  • 52 On-site support visits per year (1 visit every week)
  • Our complete services are currently provided for 3Com, HP & Cisco Products only.